The Carde.io support team can be contacted via email and live chat. We do not offer phone support.
To share feedback or ideas to improve the platform, use the built-in Feedback tool. This helps us track the most requested features or issues encountered with the platform or the games and play programs that we support.
Support Hours
The team is online daily from 10am-9pm Central Time (US & Canada).
Email Support
The support team can be contacted via email at [email protected].
Live Chat Support
Tournament Organizers can start a live chat through the Admin Dashboard and players, or others who don't have access to the Admin Dashboard, can start a live chat through the Help Center.
Live Chat on the Admin Dashboard
To start a live chat from the Admin Dashboard:
Log in to the Admin Dashboard
Click on Live Chat Support in the lower left sidebar
Click Ask a question to start a chat
Live Chat on a Player Site
The Support button on the player site will route to the Help Center, where a live chat can be started.
To navigate from the player site, such as the Disney Lorcana Play Network or Riftbound Gaming Network, to the Help Center to start a live chat:
Log in to the player site
Click the profile icon in the top right
Click on Support to open the Help Center
Follow the steps in the section below to start a live chat on the Help Center
Live Chat on the Help Center
To start a live chat through the Help Center:
Follow the steps in the section above to navigate from a player site to the Help Center OR
Navigate directly to the Help Center at https://support.carde.io
Click on the chat icon in the bottom right corner
Click Ask a question to start a chat
Carde Bot
Carde Bot is available 24/7. Carde Bot will reply to emails and live chats to help troubleshoot issues, answer questions, and provide resources. You can request to speak with a human team member at any time and you'll be connected during our support hours every day from 10am-9pm Central Time (US & Canada). Outside of those hours, we'll get back to you as soon as we're online the next day.
Tips for Contacting Support
Help us help you! The more information you provide, the better (and quicker) we can assist.
Be specific - Include any relevant links, such as event links, and as much detail as possible about the trouble you're having or what you are trying to accomplish. Be sure to note which website you are on, and whether you are a store owner, tournament organizer, or player.
Include screenshots - Visuals are helpful for understanding issues and the context of your questions. If you're seeing an error message, please share a screenshot to help us troubleshoot.