The built-in Feedback tool within the Admin Dashboard and each of the player sites (i.e. Disney Lorcana Play Network or Riftbound Gaming Network) can be used to report bugs and share feedback or improvement suggestions for the Carde.io platform or the games and play programs supported on the platform. The tool allows submission of screenshots, links, and structured descriptions to support issue and feedback reporting.
Important Note
The Feedback tool is not monitored by the support team. To get in touch with the support team with any questions or regarding any errors or issues on the platform, please email [email protected] or contact the team via live chat. For more details on contacting support, check out the Contact Support guide.
Submit Feedback on the Admin Dashboard
Tournament Organizers can submit feedback on the Admin Dashboard.
Accessing the Feedback Tool
Log in to the Admin Dashboard
Navigate to the lower-left corner of the screen
Click Feedback
Submitting Feedback
A feedback window will open with the following fields:
Title of the issue or suggestion
Detailed description of the issue or suggestion
Optional link to the relevant page or event
Screenshot capture tool for visual context
Screenshots can be taken directly from the interface to document the issue.
Submit Feedback on a Player Site
Players can submit feedback on any of the player sites (i.e. Disney Lorcana Play Network or Riftbound Gaming Network).
Accessing the Feedback Tool
Log in to the player site
Click on the profile icon in the top right
Click Feedback
Submitting Feedback
A feedback window will open with the following fields:
Title of the issue or suggestion
Detailed description of the issue or suggestion
Optional link to the relevant page or event
Screenshot capture tool for visual context
Screenshots can be taken directly from the interface to document the issue.
Submission Review
Feedback is submitted through the built-in tool
Submissions are reviewed internally
Feedback is used to identify bugs, improve functionality, and refine the platform experience
Tips for Effective Feedback
Be as detailed as possible
Make note of the current and desired functionality
Provide context about your experience
Explain the impact of the issue or suggested change
If applicable, include steps to reproduce the problem
Attach screenshots whenever possible for clarity