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Stripe Setup & Payments

This guide provides steps and guidance for stores to set up and manage online payments for their events.

Enabling Stripe Payments in Carde.io

Setup Steps

To enable Stripe payments:

  1. Log in to the Admin Dashboard

  2. Navigate to Organization Settings

  3. Click on the Payment tab

  4. Click on Set Up Stripe payments

  5. Follow the on-screen prompts to link a Stripe account

Post-Setup Access

Once Stripe is successfully linked:

  • Stores can collect online payments during registration

  • Refunds can be issued from the Players tab under the Payment column

Disconnecting Stripe

  1. Navigate to Organization Settings

  2. Click on the Payment tab

  3. Click on the gear icon next to Set up Stripe payments

  4. Click Disconnect Stripe

The Stripe Dashboard to update the connected Stripe account settings can also be accessed from this page.

Currency

The currency for events will default to the currency of the connected Stripe account. That cannot be changed on the 2.0 Dashboard on Carde.io but can be updated via the Stripe dashboard.

To change the currency for a specific event:

  1. Navigate to the Events page and open the event

  2. In the Event Details tab, in the Basic Information section, locate the Currency drop-down

  3. Select desired currency from the drop-down

  4. Save any changes

Notes

  • Stripe setup is required for any online payment or refund functionality

  • For help with issues encountered during Stripe account creation, login, or anything within the Stripe account, refer to Stripe Support

Payouts, Fees, and Refunds

Payments & Payouts

  • Payouts should be received within 7-14 days of event completion

  • Events must be marked as complete to receive payment

  • Stores can view receipts in their connected Stripe account

Fees

  • Stripe applies a $0.30 + 2.9% processing fee per transaction

  • Any required local taxes may also be applied

Refunds

Manual refunds can be issued for an event at anytime, whether the event is upcoming, ongoing, or has already concluded. For more on this process, refer to the Accepting Payments & Refunding Players guide.

Steps to issue a player refund:

  1. Navigate to the event page

  2. Click on the Players tab

  3. Find the player that needs to be refunded

  4. Under the Payment column, click the drop-down that says Paid via Stripe

  5. Select Cancel & Refund

Note: Refunds may take up to 7-14 days to process.

Related Articles
End an Event Early
Event Settings
Accepting Payments & Refunding Players
Running an Event on Carde.io
Player Registration, Event Management, and Payments
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